1. Introduction Welcome to ekofresh, a brand owned and operated by KRC Associates (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ekofresh.in and use our services to purchase organic produce.
2. Information We Collect We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the website, and may include:
- Contact Data: First and last name, email address, postal address (specifically for deliveries), and phone number.
- Credentials: Passwords and similar security information used for account authentication.
- Order Information: Details regarding the seasonal produce, harvest boxes, and other items you purchase.
3. Payment Processing We do not store your direct credit card numbers or UPI PINs on our servers. All payments are securely processed through our third-party payment gateway, Razorpay. Razorpay collects, uses, and processes your payment information in accordance with their own strict privacy policies and data security standards.
4. How We Use Your Information We use personal information collected via our website for a variety of business purposes described below:
- To Fulfill and Manage Orders: We use your information to fulfill and manage your orders, arrange delivery logistics to your address, and process returns or exchanges.
- To Create and Manage Accounts: If you choose to create an account, we process your information to maintain your account securely.
- To Communicate with You: To send you order confirmations, delivery updates, and respond to customer service inquiries.
5. Data Sharing and Third Parties We only share information with the following categories of third parties:
- Payment Processors: Such as Razorpay, to facilitate secure transactions.
- Logistics Providers: Delivery personnel who require your name, phone number, and address to drop off your orders.
- Service Providers: Technology partners (such as hosting providers and e-commerce platforms) that help run our website securely.
6. Cookies and Tracking Technologies We may use cookies and similar tracking technologies to access or store information. This helps us provide a customized shopping experience, remember your cart items, and analyze website traffic.
7. Contact Us If you have questions or comments about this policy, you may email us at hello@ekofresh.in or by post to:
KRC Associates (Operating as ekofresh) Bengaluru, Karnataka India